• You will be charged fixed charges for City services related to your property, such as water and sewer distribution, stormwater, and curbside collection & landfill.
• You will be charged a variable consumption rate based on your actual water usage. Rates for these charges are set through bylaws. Learn more about Utility Rates here.
• Variable consumption is determined through automatic electronic meter readings that are transmitted to the City daily.

• You can receive your bill straight to your inbox by signing up for paperless billing.
• You can view your bills and balance anytime by signing up for Virtual City Hall.
• If you are not signed up for paperless billing, you will receive a paper copy of your bill in the mail. 

• Utility billing is done on the second business day of the month; when you receive your bill is dependent on whether you are signed up for paperless billing:

Paperless billing

• Bills are sent on the 2^nd business day of each month. Fill out the Utility Invoice E-Bill Request Form to sign up for paperless billing.

Paper billing

• Allow up to two weeks from the billing date to receive paper bills in the mail. 

• Utility deposits are returned upon closure of your account less any outstanding balance on your account at the time of closure. 

• Credit balances will be applied to your next bill or refunded to you upon closure of your account.

• View our Utility Payment page to learn about the payment methods we accept 

• Utility bills are due upon receipt.
• Accounts not paid by the 25^th of the month will be subject to penalties, charged at 1.5% of the overdue amount.
• If you are registered for Pre-Authorized Payments and your payment is successful, you are exempt from penalties.
• Customers with overdue accounts are subject to collection activity. This can include:
  • Disconnection of service
  • Transferring outstanding balance to property taxes
  • Placing the account with an external collection agency

No, you must complete a new Pre-Authorized Payment Agreement if you wish to have Pre-Authorized Payments for your new address.. 

Complete a Pre-Authorized Debit Plan Cancellation Notice form.

• If you are having trouble paying your bill, contact Utility Billing & Payments, Finance to discuss payment arrangements.
• Payment plans are set up on a case-by-case basis. 

Contact the Cashier, Finance, 780-875-6184 ext. 2129

1. A leak that is flooding or damaging your property (water or sewer).
2. A damaged or leaking fire hydrant
3. Water pooling in the street not due to rainwater

• Regular Hours – 780-874-3700
• After Hours, Weekends & Holidays – 780-875-4844