Respectfully Yours

At the City of Lloydminster, it is our mandate to provide public facilities that enhance the overall experience of our residents and visitors.

We believe that maintaining a respectful environment fosters a welcoming and inclusive atmosphere for all, and we hold both our staff and our guests to these values through our words, actions and policy.

To help ensure our ability to maintain a positive and inclusive experience, we have developed a Customer Conduct Policy that includes measures to ensure our facilities remain welcoming and safe for everyone.

Everyone within our facilities are expected to:

• Treat others with respect, regardless of their background, age, gender, or abilities.
• Use appropriate language and refrain from engaging in offensive or discriminatory behavior.
• Follow the instructions and guidelines provided by the staff for the safety and enjoyment of all.
• Maintain a clean and tidy environment by disposing of waste properly and respecting the facilities and equipment.
• Be mindful of noise levels to ensure a peaceful and comfortable atmosphere for all.

By embracing and embodying these principles of respect and courtesy, we can create a vibrant and inclusive community where everyone feels valued and welcomed. Thank you for your cooperation and for being an essential part of maintaining a respectful and courteous environment in the City of Lloydminster's public facilities.

Asking questions and reporting concerns

If at any time you wish to share feedback about a recent experience in one of our facilities, we invite you to speak directly with one of our customer service team members. You may also share questions and comments online via our Report a Concern service.